Refund policy
Last updated: November 15, 2026
Books, Mini packs and Family collections
If you're not happy with a book, a Mini pack or a Family collection, ask within 14 days of buying and you'll get a full refund. You can preview the first 3 pages of a book for free and redo them before you pay, so most problems can be fixed without a refund: just tell us what went wrong.
The Creator plan
You can cancel the Creator plan any time in Account and billing. Canceling stops future payments; your plan keeps working until the end of the period you paid for. Any Creator payment, the first one or a renewal, is refunded in full if you ask within 14 days of that payment. When a Creator payment is refunded, the plan and that period's pages stop.
How refunds are paid
Refunds are paid by Paddle, our reseller and merchant of record, to your original payment method, usually within 5 to 10 business days. After a book is refunded, its downloads stop working. Refunded Mini packs and Family collections remove the credits you haven't used yet.
How to ask
Use the form below, reply to your Paddle receipt email, or write to hello@crayonhug.com. Tell us the email you bought with; an order number helps but isn't needed. We answer within 5 business days. You can also get help with any order from Paddle directly at paddle.net.